We understand that your support needs are unique. ProCare service plans take into consideration your internal technical and functional expertise. We work with you as an extension of your support channel, in the appropriate capacity that your organization needs.
Knowledge transfer is an integral part of our approach. We help you build your internal capabilities by providing detailed reports that include the discussions from the research of a specific problem, along with the details of the final resolution.
All ProCare support plans include a proactive approach to keeping your Microsoft Project Server application optimized based upon your specific needs. ProCare is designed as a complete solution for your post-deployment support.
Included with every ProCare plan is an email-based questions & answers subscription. Just email your question , and one of our experts will promptly get back to you within one business day.
Service Packs & Upgrades
With ProCare, we monitor for the release of all service packs and updates. We also ensure that they have been properly tested, and then recommend whether they should be applied to your system.
Our highly-experienced technical resources have the expertise to help resolve any problems, both technical and functional, that you might experience with your EPM implementation.
Keeping you up-to-date is important. We therefore email you with any relevant Microsoft notifications to keep you in the loop, as well as provide notifications of newly released service packs and updates from Microsoft.
Each month you will receive a detailed statement explaining your support usage, resolved and unresolved items (including any discussion and resolution information), as well as recommended services.
User Support provides web-based workshops for your end-users. This program helps user become more proficient with their usage and understanding of the application. Workshops can be 1-on-1 or for small groups.
Please contact us today for additional brochure and pricing.